Privacy

Hookprint is run by Kaleido Ltd, a company registered in England and Wales, company number 17516332, whose registered office is at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, and that company decides how the data described here is used.

Write to support@gethookprint.com about anything on this page, including a copy of your data or an objection to how it is used.

• Your email address and name. To sign you in, send password resets and receipts, and answer support.
• The photos you upload, downscaled on your phone before they reach us. To make your chart; the small copy is kept so you can resize or re-edit the chart later.
• Your charts, their yarn palettes and your stitch edits. So your work is there when you come back, on any device.
• A count of conversions per month and what you bought. To enforce the free plan's monthly cap and honour a purchase.
• Which core actions your account used (upload, chart finished, export), as first-party counts. To see whether the product works; totals only, no third-party analytics.

Amazon Web Services, United States (the product's own Postgres database).

Kept while your account exists and deleted with it. Captured email previews and first-party usage events are pruned on a rolling basis.

Settings > Delete my account removes your account, photos, charts, palettes, usage and purchase records at once; any Stripe subscription is cancelled first.

• Stripe. Takes card payments; we never see your card number.
• Anthropic. Looks at the small copy of your photo once per conversion to find the subject to chart and the background colours to flatten.
• Amazon Web Services. Hosts the product, its database and its email sending.

We would rather name the gaps than imply there are none.

• No SOC 2, ISO 27001 or similar certification.
• No uptime commitment or SLA.
• No two-factor authentication yet.
• Photos are stored in the main database, not in a separately encrypted store.

We send the mail your account needs: a password reset, a receipt, a note about your plan. Any other message carries an unsubscribe link, and we stop sending as soon as you use it.

support@gethookprint.com, or by post at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.